Terms of Service

1. Agreement

These Terms of Service (the “Terms” or “EULA”) are a legal agreement between you (“you,” “Customer”) and AiLoVet Inc., doing business as Vetaverse (“Vetaverse,” “we,” “us”), governing your access to and use of the Vetaverse website, applications, APIs, and related services at vetaverse.ai (collectively, the “Service”).

By creating an account, signing in, uploading data, connecting third-party services (including QuickBooks Online), or clicking to accept these Terms, you agree to be bound by them. If you use the Service on behalf of a veterinary practice or other entity, you represent that you have authority to bind that entity.

2. The Service

Vetaverse provides veterinary business intelligence tools, including analysis of practice management (PIMS) exports and profit & loss (P&L) data, benchmarking, Playbook action recommendations, optional QuickBooks Online connections, and related features. The Service may also include access to bundled products under a paid subscription (for example, Practice Bundle).

The Service is a business intelligence and decision-support tool. It does not provide medical, veterinary clinical, legal, tax, or licensed financial advice. You remain solely responsible for decisions made for your practice.

3. License grant

Subject to these Terms and your applicable subscription plan, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes related to operating veterinary practice(s) you own or manage.

You may not:

• Copy, modify, reverse engineer, or create derivative works of the Service (except to the extent permitted by law)
• Resell, sublicense, or provide the Service to third parties as a service bureau without our written consent
• Circumvent access controls, rate limits, or security features
• Use the Service to build a competing product using our confidential information or non-public features
• Upload malware or attempt unauthorized access to our systems or other customers' data

4. Accounts and authentication

You must provide accurate account information and keep credentials confidential. Sign-in may use One Account (Auth0 at auth.dvm.com) or other methods we support. You are responsible for activity under your account. Notify us promptly of any unauthorized use.

5. Your data and third-party connections

You retain ownership of data you upload or sync to the Service (“Customer Data”), including PIMS exports, P&L files, and data retrieved from connected accounting systems such as QuickBooks Online with your authorization.

You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Service, and as described in our Privacy Policy.

If you connect QuickBooks Online or another third-party service, you authorize us to access and process data from that service as needed for the features you enable. You are responsible for complying with that provider's terms and for disconnecting access when you no longer want the integration.

Prefer financial and operational exports over complete medical records. See our Privacy Policy for details on AI processing and storage.

6. Subscriptions and billing

Free Diagnostic features may be offered without charge. Paid plans (including Practice Bundle) are billed through Stripe according to the plan you select. Fees, trial periods, and taxes are shown at checkout or on the pricing page. Unless otherwise stated, subscriptions renew automatically until canceled.

You may cancel according to the cancellation options in your account or Stripe customer portal. Fees already paid are generally non-refundable except where required by law or expressly stated by us.

7. Intellectual property

Vetaverse, the Service, software, documentation, trademarks, and branding are owned by AiLoVet Inc. and its licensors. These Terms do not transfer ownership of our intellectual property to you. Feedback you provide may be used by us without obligation to you.

8. AI-generated content

Portions of the Service use artificial intelligence to classify accounts, generate narratives, or suggest actions. AI output may be incomplete or incorrect. You must review results before relying on them for business decisions. We do not warrant that AI outputs are error-free.

9. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or free of errors.

10. Limitation of liability

To the maximum extent permitted by law, AiLoVet Inc. and its affiliates, officers, and employees will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service.

Our aggregate liability for claims relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (US $100) if you are on a free plan.

11. Indemnity

You will defend and indemnify AiLoVet Inc. against claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.

12. Suspension and termination

We may suspend or terminate access if you breach these Terms, create risk for the Service or other users, or fail to pay fees when due. You may stop using the Service at any time and cancel paid subscriptions as described above. Upon termination, your license ends; sections that by nature should survive (including ownership, disclaimers, and liability limits) will survive.

13. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes become effective constitutes acceptance of the updated Terms. Material changes may be communicated by email or in-product notice when appropriate.

14. Governing law

These Terms are governed by the laws of the State of Nevada, USA, without regard to conflict-of-law rules. Exclusive venue for disputes will be the state or federal courts located in Nevada, unless applicable law requires otherwise.

15. Contact

Questions about these Terms: hello@vetaverse.ai

Related: Privacy Policy · Security